ABOUT GREYSTAR

​Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

As a Leasing Associate, you will be responsible for delivering all daily operational tasks to create an exceptional 24/7 resident experience. This includes supporting marketing and leasing activities, assisting with tenancy administration, coordinating maintenance, and providing outstanding customer service. You will also work closely with contractors, suppliers, and third parties to ensure a seamless, high-quality experience that exceeds resident expectations.

JOB DESCRIPTION

Key Responsibilities

• Conduct sales and leasing activities including property viewings, enquiry follow-ups, and converting leads into bookings

• Plan and prioritise daily tasks to maximise leasing performance and meet occupancy targets

• Ensure accurate and timely updates to all data capture systems and CRM tools

• Provide a warm, professional welcome to walk-in enquiries and prospective residents, delivering a standout first impression

• Follow up on documentation, contract returns, and payment processing

• Conduct scheduled apartment visits and manage resident cancellations in line with company standards

• Respond promptly and professionally to online (webchat) and email enquiries

• Support other communities when needed, including cross-selling opportunities based on resident requirements

Resident Experience & Customer Service

• Delivers exceptional front-of-house service, anticipating resident needs and exceeding expectations

• Assists with resident move-ins and move-outs, ensuring a smooth and welcoming transition

• Supports the planning and delivery of resident events and community activities

• Responds promptly and positively to resident enquiries and complaints in line with Greystar’s customer service standards and complaints procedures

• Screens and manages access for property visitors, guests, and contractors to maintain safety and security

• Completes all required administrative duties including logging maintenance requests, preparing notices, updating databases, and managing parcel deliveries

• Conducts minor ad hoc cleaning duties when necessary to maintain community standards

• Monitors and ensures compliance with Health & Safety and other operational policies

• Reports equipment malfunctions, safety hazards, and incidents promptly, and supports resolution

• Suggests and implements improvements to enhance operational efficiency and resident satisfaction

• Stays up to date with industry trends, policies, and technologies relevant to the role through training and independent research

About You

• You must have a strong educational background and be proficient in Microsoft Office. Prior experience in sales and excellent customer service skills are essential, along with the ability to adapt quickly and exceed targets.
• Strong organizational skills, cultural awareness, and proficiency in online tools are crucial. Knowledge of Landlord/Tenant Legislation, a Residential Property qualification, and an understanding of UK Health and Safety requirements are also required.