ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Greystar Student Living has partnered with Merrimack College to offer new, state-of-the-art on-campus housing for undergraduate students. The project will welcome its first students in August of 2026. Greystar is seeking an experienced student housing professional to lead the project. The ideal candidate should have experience with both on and off campus student housing and a track record of working closely with colleges and/or universities to ensure alignment with partner stakeholder goals and expectations.

The Community Manager serves as liaison between Greystar, Merrimack College and our third-party client and is responsible for positively contributing to a high quality, living-learning residential experience for students.
This role is ultimately responsible for the day-to-day operations of an assigned property, including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals.

JOB DESCRIPTION

This is an onsite position based in North Andover, Massachusetts.

• Directs, supervises, trains, and evaluates all staff managing facilities and maintenance, assignments, operations and customer service
• Works in partnership with Merrimack College, Greystar, and other stakeholders to ensure successful facility management, operations, and occupancy
• Works with the Greystar Director or Merrimack College Construction to successfully manage new construction issues
• Attends weekly Merrimack College and Greystar meetings
• Supports the development of FF&E Inventories, Capital Improvement and Preventive Maintenance Plans
• Actively leads the preparation of the yearly budgets and financial plan, and the maintenance and facilities monthly forecasting
• Manages expenses and acts in a fiscally responsible manner
• Ensures the units and public spaces in the residence halls and apartments are clean, well maintained, and move in ready for students and conference groups
• Establishes long range planning mechanism;
• Represents Greystar positively and appropriately, and establishes a collaborative relationship with the University departments and partners
• Serves as Greystar's day-to-day communication point of contact with Merrimack College’s Office of Residential Life
• Participation in various committees assigned by Greystar or Merrimack College administration such as Housing Appeals Committee, Damage Appeals, Housing Assignments, and others
• Works in collaboration with Residential Education to ensure excellent experience for move-in and move-out of all on-campus housing facilities
• Assists with developing policies and processes to maintain maximum occupancy in all residence halls and apartments
• Follows the direction of Merrimack College Police and the local fire department as policies pertain to life safety
• Leads and/or organizes tours of residential facilities to ensure positive public relations for Greystar and Merrimack College
• Works directly with Merrimack College to receive and review reports to ensure work orders are being monitored and closed properly; and communicates with Greystar and Merrimack College administration in a timely manner on maintenance issues or other areas of concern
• Assists with coordination and support of maintaining departmental operations during emergency and response
• Other duties as identified by Greystar or Merrimack College

BASIC KNOWLEDGE & QUALIFICATIONS:

• M.Ed or Bachelor’s/Master’s degree in Business Management, Communications, or related field from an accredited college or university.
• 4-6 years minimum of relevant experience in residence life and/or property management.
• Knowledge of equity and inclusion issues and laws that impact higher education and particularly community living (FERPA, all gender spaces, Title IX, affinity-based living learning communities, ADA compliance).
• Ability to implement problem solving strategies to manage everyday residential challenges such as crisis response, conflict management, community development, and student/family concerns.
• Compassionate and diplomatic with excellent written and verbal communication skills.
• Detail-oriented and self-motivated with the ability to work independently, as a leader, and a collaborative member of a team.

SPECIALIZED SKILLS:

• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and documents.
• Strong proficiency in using property management software (Yardi, OneSite, Entrata, etc.).
• Ability to navigate THD (The Housing Director), PeopleSoft, MaxPanda or their equivalents.
• Demonstrated management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
• Demonstrated experience building collaborative partnerships with faculty, administrators, students, parents/families, and campus and/or business partners.

Travel / Physical Demands:

• Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
• Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.
• Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
• Routine, local travel may be required between assigned areas and other facilities.
• Rare or occasional travel (up to 50%) may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The hourly range for this position is $72,000 - $77,000

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.