ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

We are seeking a dynamic and analytically minded Project Manager to lead the development and implementation of a new property onboarding and offboarding process using Salesforce and TaskRay. This role will be pivotal in streamlining workflows, enhancing data accuracy, and improving operational efficiency across multiple regions.
The successful candidate will work with a Salesforce developer to create and implement property onboarding and offboarding solutions aligned to global best practices.

JOB DESCRIPTION

Job Title: Salesforce & TaskRay Project Manager

Contract Type: Fixed-Term (12 Months)
Location: London (Hybrid)
Reporting Line: Dotted line to Technology Services – Salesforce; Operational reporting to Senior Director Data & Analytics

Role Overview:

We are seeking a dynamic and analytically minded Project Manager to lead the development and implementation of a new property onboarding and offboarding process using Salesforce and TaskRay. This role will be pivotal in streamlining workflows, enhancing data accuracy, and improving operational efficiency across multiple regions.

The successful candidate will work with a Salesforce developer to create and implement  property onboarding and offboarding solutions aligned to global best practices.

Key Responsibilities:

Project Management & Delivery

• Lead the end-to-end delivery of the property onboarding process using Salesforce and TaskRay.
• Manage project timelines, milestones, and dependencies across cross-functional teams.
• Coordinate with internal stakeholders in Europe and APAC to ensure global applicability of the solution.
• Develop training and implementation of the new process, supported by Subject Matter Experts

Salesforce & TaskRay Implementation

• Customise TaskRay templates and automation for onboarding/offboarding workflows.
• Integrate TaskRay into Salesforce orgs (G1, G2, G3) and ensure property-level visibility and reporting.
• Collaborate with developers and system architects to build scalable and efficient solutions.

Process Design & Optimisation

• Audit existing onboarding processes and identify inefficiencies, in the current Smartsheet-based workflows.
• Design and document improved processes with input from operations, development, marketing, finance, and systems teams.
• Ensure compliance with internal standards and external regulatory requirements.
• Ensure all data points are captured at the appropriate stages in the onboarding and offboarding processes
• Ensure processes consider implications for all other relevant systems e.g. Anaplan

Stakeholder Engagement & Reporting

• Liaise with senior leadership to align project goals and secure buy-in.
• Develop dashboards and automated reports for stakeholders without Salesforce access.
• Provide regular updates on project status, budget tracking, and performance metrics.

Required Skills & Experience:

• Proven experience managing Salesforce projects, ideally with TaskRay integration.
• Strong analytical skills with the ability to interpret data and drive process improvements.
• Experience in property management or onboarding processes is highly desirable.
• Excellent communication and stakeholder management skills.
• Familiarity with project management methodologies (Agile, Kanban, etc.).
• Ability to work independently and collaboratively in a fast-paced environment.