ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Oversees and performs the facilities maintenance tasks of a technical services and property maintenance function to both the internal and external parts of buildings, grounds, amenities, and common areas across a group of properties to meet the Company’s requirements for building standards, health and safety, statutory compliance and overall asset functionality.

JOB DESCRIPTION

Key Role Responsibilities

• Assigns and ensures the completion of work orders generated from resident requests for service within the appropriate time and to the required standards. Also, ensures the routine upkeep of the properties by diagnosing the source or cause of the defect or problem and making repairs in accordance with established policies, procedures, and safety standards.
• Monitors the building services maintenance and management regime to ensure the mechanical, electrical, and other building services plant and equipment reach their expected life span. Notifies the community manager and estates manager of major defects or failure trends with recommended actions and costings where appropriate.
• Contributes to the success of the turnover process to prepare for the following leasing and new check-ins cycle by managing and ensuring completion of the quarterly room inspection.
• From the room inspections, creating a quarterly priority list of maintenance work needed, scheduling framework vendors and contractors as needed, obtaining required supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Works with external stakeholders on a regular basis i.e. local council, project managers, fire services to ensure the property is compliant in all aspects of its works.
• Works with the Estates Management team to ensure Fabric, Electrical and Mechanical works are correctly specified and technical advice is available, and is the point of contact for Capital works handover back to the property. Provides the Estates Management team with monthly reporting of PPM, potential life cycle replacement and contractor performance reviews.
• Inspects work performed by other maintenance team members to assess workmanship, effectiveness of policies and procedures, and develop corrective action plans as needed.
• Develops the capability of team members in order to meet key performance goals and future succession requirements.
• Maintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Develops and implements regular planned preventative maintenance (PPM) schedules with the approved supply chain of contractors at the required intervals. Contributes to the selection and management of the PPM Contractors.
• Monitors reactive, statutory and PPM, works ensuring service level agreements are met, and accurate, up to date records are kept on systems and at the property. Maintaining regular contact with, and regularly visiting each property to check all teams are fully compliant and there are no health and safety or fire safety breaches within the building.
• Coordinates and monitors minor works contractors and suppliers’ standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records and conducts annual PAT testing to achieve statutory compliance.
• Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) are maintained in an up to date state in each property.
• Supports external contractors whilst on site in line with key management policies & procedures, access to accommodation and codes of conduct.
• Reviews and actions site risk assessments and method statements as required with Community Manager. Checks that there are no Contractors allowed within or on the property without the necessary RAM’s, PPE, induction and permit to work notices when appropriate. Carries out the requirements of HASWA and CDM.
• Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practising the correct use of tools and equipment.
• Demonstrates customer service skills by treating residents and others with respect, answering questions from your team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.
• Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.

Role Scope

• Properties: Chapter London Bridge
• Support & development of Maintenance Technicians

Key Relationships

• Community Manager and Community Team.
• Regional Operations Managers
• Estates Management
• Contractors and Suppliers

Knowledge & Qualifications

• A reasonable level of general education educated to O’ Level / GCSE level or equivalent with demonstrable written and numerical skills.
• A qualification in electrical/mechanical engineering or plumbing (i.e. NVQ, City Guilds or similar) or the equivalent of an apprentice program or trade school in the building trades.
• Knowledge in all building repair trades, purchasing procedures and practices, painting and repair procedures.
• General knowledge/understanding of Health and Safety risks, including manual handling, worksite safety, chemicals, trip and fall hazards.
• Continually strives to improve knowledge, skills and abilities to produce the best results.

Experience & Skills
Essential

• Building maintenance experience in a Corporate residential environment (i.e. hotel, premium or private residential block) or experience in a related building trades field consisting of repairs, refurbishing, cleaning, heating, and maintenance administration.
• Experience in developing and maintaining risk assessments, managing preventative maintenance systems, and the ability to support community managers in meeting their obligations to operate a safe building.
• A strong work ethic and ability to work independently and take ownership of a task/project end-to-end.
• The ability to effectively supervise Contractors and Suppliers.
• The ability to work with the aptitude to determine the most cost-effective solutions to repairs without sacrificing quality.
• A positive team player with a flexible and adaptable approach to work; including a willingness to work on-call or overtime where required.
• Exceptional communication skills and customer service approach, and comfort with and awareness of the demands of working a customer-facing role.