ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Assistant Manager – Leasing is responsible for coordinating and delivering all leasing and reservations activities to achieve budgeted revenue, occupancy targets, resident retention, and leasing goals. This role leads by example, ensuring the team delivers exceptional service and builds a vibrant, welcoming community for residents.

JOB DESCRIPTION

Key Role Responsibilities

• Lead and motivate the leasing team to achieve occupancy and leasing targets.
• Act as a brand ambassador, ensuring all team members represent company values.
• Partner with marketing to shape and implement local leasing strategies based on market data and future occupancy levels.
• Propose and drive leasing initiatives and regularly review competitors to stay ahead of the curve.
• Compiling and verifying for accuracy any weekly reporting that is submitted from site.
• Monitor and flag occupancy levels and future (3-6 month) occupancy gaps with proposed initiatives that require addressing by the leadership team.
• Ensure all outstanding tasks in PMS are updated daily and nothing remains outstanding under lead and leasing sections as well as renewal and approval sections.  
• Liaise with support teams (like CTS) to coordinate and ensure greatest applicant satisfaction.
• Oversee on-site enquiries, maintain inventory of ready apartments, recommend rent pricing, and monitor daily leasing activities.
• Participate in the leasing process: generate and monitor traffic, qualify prospects, prepare tenancy documentation, and manage move-in/move-out procedures.
• Promote resident satisfaction and retention by responding promptly to queries and resolving service issues.
• Coordinate tenancy management, including pre move in inspections, initial moneys received and accuracy of the resident ledger.
• Monitor expiration's and ensure renewals are approved and sent in line with the company policy and anyone who shouldn’t be renewed, raised to the GM attention.
• Develop team capability, coordinate training, and address performance as needed.
• Complete team performance reviews and 1-2-1 conversations to drive engaged team . Conduct performance review for Leasing team in line with GS policies.
• Ensure compliance with company policies, procedures, and relevant legislation as well as mandatory training records.
• Act up for the Community/General Manager in their absence.
• Ensure data accuracy in the PMS system and hold team members accountable for ensuring one source of truth is maintained.
• Coordinate with external agents if needed to liaise on availability, training, standards and overall performance.
• Carry out Mystery Shops with the Leasing Team to check on quality delivery and performance
• Hold and conduct Yield meetings with the Facilities Manager on Stock Levels and Presentation of available stock

About You

• Good level of general education.
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• Proficiency in using property operations software. Training will however, be provided.
• Financial understanding of accounts and Budgeting , further development will be provided

Experience & Skills

Essential:

• Proven experience in leasing/sales performance and property operations, including P&L and budget monitoring.
• Strong leadership and team motivation skills.
• Excellent communication, organisation, and numerical skills.
• Knowledge of UK Health and Safety and Landlord/Tenant legislation.
• Proficiency in property operations software (training provided).
• Ability to work autonomously and adapt to a fast-paced environment.
• Commitment to delivering exceptional customer experiences.
• Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.

Desirable

• Demonstrable ability to coach and mentor team members.
• Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment.
• A knowledge and understanding of Fire legislation
• Understand of the Debt collection process