Key RoleResponsibilities

• Acts as a role model at all timesbydemonstratingthe core values 

• Leads the team to create positive memorable experiences by exceeding expectations for all residents.

• Works in partnership withmarketingtoshapelocal marketing andleasing strategiesbased on relevant market datato achieve the property’s occupancy and revenue goals

• Ensures marketing campaigns, advertising and promotional activities are effectively implemented

• Establishes relationships withinternal and external stakeholders (sales, marketing, groups, universities)communicating regularly with representatives, ensuring the community’s compliance with pertinentregulationsand providing performance dataand reporting

• Activelyseeksinteraction and contact with residents to proactivelyseekto improve service deliveryand ensure community events enhancethe overall resident experience. 

• Meets targeted revenues bymaking rate recommendations based on market dataand monitorspayments.

• Prepares and forecasts annual budgetsby analysingfinancial statements, reviewing marketing information, and accessing operational reports.

• Manages thefinancial performance; attending regular P&L reviews with stakeholders.

• Promotes investor satisfaction and retention throughtimelyvariancereportingin respect of budgeted and actual spendingand on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.

• Promotes resident satisfaction and retention byensuringa timelyresponsetoquestions,requestsand complaintsin a timely manner, and takingappropriate actionto resolve and address service issues.  

• Assesses team member training needs and ensure thorough understanding of systems and adherence to policies

• Developscapabilityofteam membersin order tomeetkey performance goalsand future succession requirements.

• Originates,approvesandsubmitspurchase orders andprocessesinvoicesfrom vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders asrequired. 

• Oversees thetenancymanagementprocess byco-ordinatingperiodic apartment inspections, evicting residents, and imposing and collecting late fees and other chargeswithinthe terms of theagreement.

• Works hand in hand with Health & Safety to drive a safety cultureby managing andmonitoringtheappropriate health & safetyand compliance activitiesincluding theincident reporting systemand ensures that the communityoperatesin a safe andrisk freeenvironment.

• Ensures the operation of the communitycomplies withCompany policies and procedures and any laws and regulations governing housing operations and residential lettings.

• Manages planned and reactive maintenance and refurbishmentsengaging marketing and capital projects teams to ensuretimelyresident communication and completionto a high standard within agreed budgets and timescales.

• Conducts regular community walkabouts and inspections and takesappropriate actionsto ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.