Compliance Manager
Charleston, Caroline du Sud ;ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
JOB DESCRIPTION
Essential Responsibilities:
Supplier Onboarding: Manage supplier onboarding requests within 24 hours and progress each request daily until complete.
Customer Service: Provide professional, courteous, and respectful responses to program users.
Training: Train new program users on key aspects of supplier compliance and guide them through the supplier onboarding process and expectations.
Raise escalations and improvement opportunities as needed to drive operational excellence.
Maintains positive relationships with program stakeholders, key partners and Avetta vendor. Key partners are regional leaders, accounting and our internal system development team.
Build upon process documentation to train Greystar India support team members on transactional process flows and identify areas for efficiency.
Create reports to monitor supplier onboarding turnaround times to drive efficiency, program user satisfaction, and a strong partnership with our internal and external partners.
Skills
Excellent communication skills to partner well with global team members.
Excellent customer service skills.
Excellent attention to detail on data and process.
Strong Excel skills to manage high volume onboarding and create reports with intermediate skills to include pivot tables and support data enrichment exercises.
Strong process documentation and ability to train other team members on processes.
Prioritizes daily responsibilities independently and manages time well.
Adapts to change and is flexible to changing requirements due to a new system and vendor.
Nice to haves:
Previous experience updating and maintaining supplier records.
Previous experience with Avetta vendor and platform for supplier compliance.
Previous experience with Oracle or Yardi to complete supplier setups for invoicing.
Location:
Open to remote candidates with preference for candidates who can work from our Charleston, South Carolina office.
Schedule:
8 a.m. to 5 p.m. Eastern Time
#LI-BB1
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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